Toward the end of the development phase, quality assurance analysts, clients, and specifically-identified end-users begin interacting with the site or app to identify and report any issues. As they are found, we’ll classify them against original specifications as bugs or feature requests. Bugs will be fixed prior to deploying the project. Urgent feature requests will be collected into change orders (if, for example, they weren’t must-have features at the beginning of the project, but the situation has changed) or, if they can wait, into a specifications document for future upgrades.