Buying and building useful and usable business software is expensive, time-consuming, and risky. As a result, most digital transformation efforts lead to lost productivity, unhappy employees, and limited transformation. DEX Insight measures the usability, usefulness, and usage of employees' digital tools for operations, business systems, and IT leaders to understand which SaaS applications are powerful, intuitive, frustrating, or dispensable resulting in increased workforce productivity, reduced IT support costs, and the elimination of shelfware.